# Support

Need assistance? Here's how to reach us and get the help you need.

Updated today

### **Contacting Support** <a href="#id-66r9ahyncqum" id="id-66r9ahyncqum"></a>

You can contact BatcherAI Support by sending an email to <support@batcher.ai>

### **Useful Resources** <a href="#id-1js8z9jlxhkl" id="id-1js8z9jlxhkl"></a>

* For account, login, and billing issues, please contact us directly.
* To check the current status of our services, visit our [X account](https://x.com/batcher_ai) for live updates.

### **Best Practices for Submitting a Support Request** <a href="#id-4xsqq3pyves8" id="id-4xsqq3pyves8"></a>

To help us assist you most efficiently, please include the following information in your support request:

* **Description of the Issue**: Provide a clear and concise explanation of the problem you're experiencing.
* **Steps to Reproduce**: Outline the steps that led to the issue, if applicable.
* **Timestamps**: Include the date and time when the issue occurred, along with your time zone.
* **Request or Completion IDs**: If reporting an issue with the API, share any relevant IDs associated with the issue.
* **Screenshots, Screen Recordings, and Code Snippets**: Attach any visual aids that can help illustrate the problem.
  * Please ensure no personal or sensitive data is included.

Providing these details will enable our support team to address your concerns more effectively.